Chief of Staff to the Founder & CEO (Remote, New York Preferred)
Invisible Hand’s mission is to harness the power of creativity and storytelling to propel the world forward. A hybrid agency, we provide strategic thought partnership and build bespoke programs, experiences and campaigns to amplify the work of change-makers globally.
We’re looking for a Chief of Staff to the CEO to support the ambitious growth trajectory of our rapidly growing social impact and culture change agency. This is an exciting opportunity for a highly organized, analytical and flexible individual to serve as a thought and execution partner to the firm’s Founder & CEO, working in close concert with the Executive Assistant to the Founder and Managing Director.
The Chief of Staff will be responsible for optimizing the CEO’s time and mindshare against day-to-day business and client priorities, working closely with the team and CEO to ensure execution of mission critical business items, and implementing new systems to increase the overall efficiency and effectiveness of the firm and our team as we continue to grow.
Candidates who enjoy 1:1 principal management, flexing across internal and external priorities, and operating in a fast-paced, startup environment will thrive in this role. Our ideal candidate is a highly agile “do-er” who can seamlessly context switch between strategy, process, and execution and ruthlessly prioritize across different client and firm-related projects, timelines, and team dynamics.
If you believe culture can be a force for good, enjoy solving hard problems and building strong relationships while doing it, and would like the opportunity to design your ideal workplace, we want to hear from you.
Responsibilities
CEO Support
Manage and track priorities, deliverables, and timelines to ensure the CEO’s time and mindshare are appropriately mapped to the Agency’s most critical and timely priorities.
Help manage the Assistant to the Founder to ensure their daily/weekly processes, time allocation and processes contribute to making the Founder & CEO as effective as possible.
Prepare the CEO for external events (e.g., speaking opportunities, press interviews, conference participation, key/VIP meetings), including making recommendations on events and conferences to attend, producing decks or materials for speaking opportunities, and tracking and executing follow up communications
Attend meetings alongside the CEO, securing prep materials from the team and tracking and executing on follow-ups where appropriate.
Manage key internal and external CEO communications (e.g. newsletters, memos, proposals, VIP outreach and relationship management), writing and communicating on behalf of the CEO where necessary
Create and manage operational processes that enable the CEO to make better and faster decisions and increase overall efficiency and productivity
Creation of documents, decks, and other materials to support CEO special projects.
Travel to and “staff” major events alongside the CEO to provide on-the-ground support and serve as a bridge between the team and the CEO to live manage urgent priorities
Agency Operations & Execution
Understand and track Agency and client priorities and goals, making recommendations for design and implementation of new processes, systems, or tools as needed
Collaborate with the leadership team on identification of critical team gaps or resources and hiring to fill those gaps, including screening, applicant intake, drafting of employee & freelancer contracts, and onboarding as needed
Help manage the Agency’s owned media platforms (website, Instagram, LinkedIn)
Business Development
Support agency business development efforts by attending meetings, preparing materials, writing proposals, conducting research, etc.
Special Projects
Take ownership of discrete client-facing or internal projects or priorities that are high priority and need a “special touch” or additional oversight to scope, sell, and execute
Develop project plans and timelines for all special projects—making sure to keep track of progress and provide updates to CEO and other stakeholders along the way
Staff and support major events that require additional manpower or boots on the ground from the IH team to successfully execute
People
Manage the Executive Assistant—providing mentorship and guidance on key priorities, best practices, and how to tackle different projects within the office of the CEO
Manage contractors and vendors as necessary (e.g. as part of special projects)—ensuring deliverables are shared on-time and at a high standard
Qualifications
At least 4 years’ experience in a Chief of Staff role
Experience building systems and processes to improve efficiency and effectiveness across individual teams and entire organizations
Experience with strategic planning, organizational planning, systems & process design
Experience working in a startup environment and/or on small, fast-paced, and adaptive teams
A demonstrable ability to be assertive, multitask, and keep the COO or operations teams on-task
Ability to prioritize effectively and manage multiple workstreams in a fast-paced environment
An independent problem solver and who embraces holistic systems-thinking.
Extremely organized and detail oriented
Excellent verbal and written communications skills with experience developing proposals, scopes of work, and external communications for executive leaders
A deep commitment to Diversity, Inclusion, and Equity (DEI).
An approachable team player with strong and interpersonal skills and who leads with empathy
You embrace challenges head on: No project is too small and no problem is too big to work through.
A strong orientation towards outcomes, and a willingness to roll up your sleeves to get the job done
You are self-directed and can thrive in ambiguity
A strong sense of duty and commitment to integrity that enables others to trust you with sensitive information.
What we offer
Pay commensurate to experience in the range of $120,000
401K retirement fund with employer match
Medical, dental and vision insurance
Unlimited vacation policy
A creatively and intellectually challenging work environment, with opportunities to work with incredible leaders, brands and institutions to leverage culture for good
A diverse, collaborative and inclusive team
A fully remote workplace that values flexibility and autonomy
Other perks including ClassPass and Citi Bike discounts
Invisible Hand is proud to have a diverse, inclusive team. At IH, we don’t just celebrate our differences, we thrive on them. Our goal is to continue to create a workplace that fosters and champions diversity of thought, lived experience, and perspective, and we encourage people of all backgrounds to apply to join our team.